Master the latest version of the IT Infrastructure Library (ITIL®) with this comprehensive 3-day entry-level course. It covers the entire v3 life cycle, standing as a highly respected and valuable industry qualification.
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Duration | 3 Days
Cost | Non-Members €875/ Members €787
CPD Points | 31.5
Venue | Dublin 4 or on-site nationwide
The course is suitable for all levels of IT staff, since it is non-technical.
It is ideal for non-IT staff whose performance would be improved by a greater awareness of ITSM best practice, those who design best practice policies, or anyone wishing to develop their career by achieving a formal qualification in ITSM. IT service management has expanded beyond IT. Knowing about best practices in the field is invaluable for enabling continual service improvement and optimising customer service.
If you would like to expand your knowledge of this vital area, this course is for you.
ITIL® Training is an entry-level, 3-day course, comprising of in-class training and an examination during the afternoon of the third day. The examination board is the Information Systems Examination Board, which is part of the British Computer Society.
Earn a formal qualification in ITIL® that has real business value and is recognised in the ITSM industry locally and internationally.
Gain practical knowledge about the ITIL® life cycle.
Apply that knowledge to real business situations and improve your customer service strategy in your organisation.
This entry-level 3-day course provides an excellent introduction to the latest version (version 3) of the IT Infrastructure Library (ITIL®).
It covers all of v3 Lifecycle, including Service Strategy, Design, Transition, Operation and Continual Service Improvement.
It also provides the opportunity to gain a highly respected, and valuable industry recognised qualification. The course duration is 3 days, with the formal examination scheduled for the afternoon of day 3.