Mark Smalley was the lead editor of ITIL®4 High Velocity IT that explores what IT service management looks like in digitally-enabled organizations.
He consulted with fifty industry colleagues from twenty countries to determine the desired topics, and engaged twenty of them as co-authors.
In this presentation, he shares 'the making of' story and his thoughts on key topics such as ethics, unpredictability, safety culture, service agility, and value streams (which is where the action happens). Mark will also touch on his current work in the Experience Level Agreement (XLA) area.
After this presentation, IT practitioners should:
- Realize that they are morally responsible for the unintended consequences of their actions
- Use explorative approaches to ‘manage’ complex systems
- Be more human and have more fun in IT
Some of these topics are developed in blogs etc here https://sites.google.com/smalley.nl/writing2/
Mark Smalley, also known as The IT Paradigmologist, thinks, writes and speaks extensively about IT 'paradigms' – in other words our changing perspectives on IT. Mark is Content Architect at Giarte, IT Management Consultant at Smalley. IT and Trainer for GamingWorks' The Phoenix Project (DevOps) and MarsLander (ITSM) business simulations. He has contributed to bodies of knowledge such as ASL, BiSL, BRM, COBIT, DevOps, IT4IT, ITIL, and VeriSM. Mark has lectured and spoken hundreds of times in more than thirty countries.
8:30 am Start
9:15 am Q&A
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