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itSMF Event: AIB Service Insights – Using AI to Monitor Critical Business & IT Services

Customers and regulators expect AIB channels and payments services to be best in class and operate to the highest levels of service availability and performance. 

To help achieve these goals, AIB has developed a platform called Service Insights that uses artificial intelligence to monitor business, application and infrastructure service health metrics in near real time using a combined analytics engine (Splunk). 

Damien Perrem will present the AIB Service Insights journey and describe how it has helped transform AIB monitoring solutions to become highly proactive resulting in reductions in customer impacting incidents, problem MTTR, operational risks and costs.

Billy Thompson will present the AIB service management strategy and why Service Insights is a core component supporting that strategy

Speaker profile: Damien Perrem

Damien is responsible for AIB’s Payments Technology Platforms and also leads their Enterprise wide Service Insights initiative. This initiative seeks to leverage modern technologies, including machine learning, to create near real time telemetry of the customer experience right through the technology stack that can detect, and even prevent, high severity incidents and provide critical insights for multiple areas of IT Service Management.

Speaker profile: Billy Thompson

Billy is responsible for leading the Technology