The majority of personal data processing, regulated under GDPR, occurs in managed services of various kinds. This puts Service Managers in the front line on GDPR compliance and data subject requests. In this webinar, Declan Brady discusses the key consequences of GDPR in Service Management, with particular focus on service components, locations, the service agreement and service life cycle, as well as re-examining the responsibilities of the various service parties, and what happens if things go wrong.
Declan Brady is head of Data Protection Services at Expleo in Ireland. A senior practitioner, he has over 30 years extensive experience with global leaders in the provision of information systems solutions. Declan is recognised for specialist expertise in systems and enterprise architecture, data protection and risk management. He has MScs in IT Management from Maynooth University and Computer Applications from Dublin City University. In addition to his professional role, Declan is Vice President of the Irish Computer Society.
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