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  EVENT

Certified Agile Service Manager (CASM)®

Who should attend

  • Anyone interested in learning about Agile and Scrum from a product and process perspective
  • Employees and managers responsible for designing, reengineering or improving process
  • Consultants guiding their clients through process improvement initiatives
  • Internal and external suppliers
  • Process stakeholders

What you will learn

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  • What it means to "be agile"
  • The Agile Manifesto, it's core values and principles
  • Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • Scrum roles, artefacts and events as it applies to both products and processes
  • The two aspects of Agile Service Management:
    • Agile Process Improvement - ensuring processes are lean and deliver "just enough" control
    • Agile Process Design - applying Agile practices to process design projectsTake one  - Software Development/ IT Infrastructure/ Data Analytics

Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate's designation as a Certified Agile Service Manager. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.

Benefits

This course provides an introduction to Agile Service Management - the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT's effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

Entry Requirements

  • Completion of pre-class assignment
  • Familiarity with IT service management processes and ITIL® is recommended

Members – book your place at this event for the special price of just €1200.00  €1000

Membership means more than saving on events. You can also network with like-minded professionals, and gain recognition of your experience and expertise. Learn more about membership benefits.

Members' price:

€1000

Members:  Book Here  

Sign in to claim your member discount.


Date(s):

30th May (Tue) to 31st May (Wed)

Time(s):

Begins at 09:30 and ends at 17:00

Venue:

  • Price:
    (non-members)

€1200.00   –   Non-members register here >>

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